Returns & Exchanges

Sale items are final and cannot be refunded or credited so please choose carefully. Please call the store, or email support@ikonnz.com if you need help when purchasing. Sale Items include those purchased during promotional sales (Black Friday discounted promotions etc).

Try your purchases on in the comfort of your own home and if you need to send them back, you must do so within 5 working days of receipt of merchandise. 

Simply submit a returns request via our returns page and not via the store.

Once we have been informed, please send your items back to:

IKON c/- Web Returns
Shop 5, 50 Buckingham Street
Arrowtown, 9302

Please make sure your items are returned new, unused and with all IKON and designer garment tags still attached. (Please make sure that underwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done).  Returns that do not meet our policy will not be accepted and will be sent back to the customer.

Sale items may not be returned or exchanged, unless they are faulty.

Shipping charges are not refunded unless the original item was incorrect or faulty.

IKON takes no responsibility for delays incurred at the recipient’s end. Please contact your shipping provider for information on your delivery.

INTERNATIONAL RETURNS

Title for shipped merchandise will pass on to you upon IKON's delivery to the carrier/courier. Depending on the destination and product, you may have to pay additional taxes or import duty. IKON is not responsible for any additional taxes or duties incurred by your country.

When orders are shipped outside of New Zealand, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. When ordering from IKON you are the ‘importer of record’ and must comply with all laws and regulations of the country in which you are receiving the goods. Customs policies vary widely from country to country, please research you own countries importation and duty policies.

If you decide to return an item to IKON you are responsible for all shipping and customs duties incurred. Please ensure the service is tracked and take you time to fill out all customs declaration forms, and clearly mark the item as a ‘returned item’ or with no commercial value. This is imperative to ensure that no duty’s or importation taxes are placed on the item.

IKON takes no responsibility for delays incurred at the recipient’s end, this can vary depending on the customs rules and regulations for each destination country. 

REFUNDS

Refunds are only issued for the products sold. Once your original item has been returned and meets our returns policy you will be refunded. The original shipping cost will not be refunded. Refunds will be issued back to the original form of payment in New Zealand Dollars, with the exception of Direct Bank Transfers. Any price difference due to foreign exchange rate variations or timing will be to the purchaser's account.

Refunds may take up to 5 working days to show on your credit card, depending on your bank or credit provider.

Payments made via Laybuy will be refunded via Laybuy.

EXCHANGES

We do not hold items for exchange. If you would like to exchange an item, please make a second purchase online, email us to let us know, and send your original purchase back to IKON. Once your original item has been returned and meets our returns policy you will be refunded.

Please contact our customer care team by emailing support@ikonnz.com if you have any further questions.

DAMAGED GOODS

In the unlikely event that your item arrives damaged, please contact support@ikonnz.com if we are unable to provide a replacement we will issue a full refund immediately. 

UNDERWEAR

Please make sure that underwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done.

SALE ITEMS

Sale items are final and cannot be refunded or credited so please choose carefully. Please call the store, or email support@ikonnz.com if you need help when purchasing. 

INSTORE REFUND POLICY

In addition to your Statutory Rights, should you change your mind we will exchange or issue a credit note, provided:

1. The items with the original receipt are returned with 7 days of purchase, and

2. Items must be in original conditions as purchased with labels/tickets attached. Garments/Shoes must not have been worn or washed.